Privacy Policy

PLEASE READ THE PRIVACY POLICY CAREFULLY BEFORE USING COMPFIX website and applications.

COMPFIX (“We” “Us” “Our”) respects your personal information and shares your concern regarding data protection.  We aim at all time to comply with the Privacy Act 1988 (Cth) as amended from time to time.

This Privacy Policy relates to the personal information that we may collect, hold, transfer, use and delete or destroy about our customers, visitors to our websites, service providers, websites, social media and other digital services and members of the public.  We collect, hold and use your personal information to provide you with information that relates to our services and relevant to your interests.

1. YOUR CONSENT
By using this website, you agree to the terms of this Privacy Policy. Whenever you submit information to COMPFIX, you consent to the collection, use, and disclosure of that information in accordance with the terms of this Privacy Policy.

2. INFORMATION YOU PROVIDE
COMPFIX does not store specific information about you without your permission. Any information that is personally identifiable is stored secured in our database. All information is stored on Australian systems and is governed by the Privacy Act 1988 and subsequent amendments.

You may be invited to opt-in to a specific program, or to participate in a particular activity. In such case, you may be asked to submit personally identifiable information, with each such program having its own terms and conditions for use of such personal information.

3. PASSIVE INFORMATION COLLECTION
As you navigate through Our website, certain anonymous information may be passively collected (that is, gathered without you actively providing the information). We may use and combine such passively collected anonymous information to provide better service to website users, customise your experience based on your preferences, compile and analyse statistics and trends, and otherwise administer and improve COMPFIX for your use. Such information is not combined with personally identifiable information that may be collected elsewhere by us, without your consent.

4. USE AND DISCLOSURE OF INFORMATION
Except as otherwise stated, the Company may use information collected by us to improve the content of our web site and Websites and to customise your experience based on your preferences.  We may use this information to communicate information more relevant to you (if you have requested it), or for our marketing and research purposes, and for any other purpose. In addition, we may make full use of all information acquired by us that is not in a personally identifiable form.

We take care to only deal with third parties that can demonstrate the same level of commitment to your privacy as We do.  However, the collection, use, and disclosure of information contemplated in this Privacy Policy may involve a transfer of the information to jurisdictions located outside your country of residence that may not have equivalent laws and rules regarding personally identifiable information. In these cases, you will be asked to consent to such transfers and disclosures in accordance with this Privacy Policy.

If at any time you no longer wish to receive communications from us, please let Us know.

5. AGGREGATE INFORMATION
We gather individual pieces of information that are not traceable to any individual user and cannot be used to identify an individual user. We may provide general traffic, site usage, and length-of-stay information in reports to third parties, including, but not limited to advertisers and firms with which we have a business relationship. This type of information is shared only in aggregate and does not personally identify you. Depending on the circumstances, we may charge third parties for this information. We require parties with whom we share aggregate information to agree that they will not attempt to make the information identifiable, such as by combining it with other databases.

6. EMBEDDED CONTENT FROM OTHER WEBSITES

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website. These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

7. THIS WEBSITE MAY USE GOOGLE ANALYTICS

This website uses Google Analytics, a web analytics service provided by Google, Inc. (“Google”). Google Analytics uses “cookies”, which are placed on your computer, to help us analyze how users use the site. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States. Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for us and providing other services relating to website activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google’s behalf. Google will not associate your IP address with any other data held by Google. We also use Google analytics demographic and location targeting and related features to help us better understand the users of our web site and reach them with online advertising. You may refuse the use of cookies by selecting the appropriate settings on your browser, however, please note that if you do this you may not be able to use the full functionality of this website. By using this website, you consent to the processing of data about you by Google in the manner and for the purposes set out above.

8. THIS WEBSITE MAY UTILISE GOOGLE ADWORDS, REMARKETING, BING ADS, FACEBOOK ADS CUSTOM AUDIENCES AND POTENTIALLY OTHER ONLINE ADVERTISING SERVICES.

This website uses Google AdWords and its remarketing capability to advertise on third party websites (including Google) to previous visitors to our site. This allows us to advertise to previous visitors who may or may not have completed a task on our site, for example asking a question or requesting an appointment. This could be in the form of an advertisement on the Google search results page, or a site in the Google Display Network. Third-party vendors, including Google, use cookies to serve ads based on someone’s past visits to our website. Any data collected will be used in accordance with our own privacy policy and Google’s privacy policy.

You can set preferences for how Google advertises to you using the Google Ad Preferences page, and if you want to you can opt out of interest-based advertising entirely by cookie settings or permanently using a browser plugin or visiting http://www.google.com/settings/ads

On Facebook, users can opt-out of the collection and use of information for ad targeting and learn more at www.aboutads.info/choices and https://www.facebook.com/settings?tab=ads

We may also use other 3rd party remarketing services and/or other online advertising services such as Bing Ads, Facebook, LinkedIN, and others.

We also may use Google’s “cross-device functionality” to show ads to signed-in google users who have chosen to enable Google to associate their web and app browsing history with their Google account, and to use such information from their Google account to personalize ads.

Google Analytics collects Google-authenticated identifiers associated with users’ Google Accounts (and therefore, personal information). Google Analytics temporarily joins these identifiers to our Google Analytics data in order for you to be shown ads of web sites like ours, on devices other than the device you used when you first visited our website. To disable this, you can do so inside your google account and adjust your privacy settings.

9. THIS WEBSITE MAY USE “CALL TRACKING" NUMBERS.

This website may also track phone calls made to the phone number(s) listed on its web pages or phone numbers listed in ads on Google, Bing, Yahoo, Facebook or other platforms displaying our phone number on ads. When a caller makes a call to a call tracking number, standard callerID information is passed onto the 3rd party call tracking service and made available to us. In addition, information such as the keyword used and other information related to the ad that was clicked may also be provided to us. Callers wishing to minimize the information passed on to the service may block callerID information prior to making the call or may instead of calling, contact us using the email request form on our web site.

10. SECURITY
We take reasonable steps to help our website users protect personally identifiable information stored in their COMPFIX website and web browser and to protect such information from loss, misuse unauthorised access, disclosure, alteration, or destruction. You should keep in mind that no Internet transmission is ever completely secure or error-free. You are responsible for securing your device(s) to protect against unwanted access to your information.

11. CHANGES TO THIS PRIVACY POLICY
We are constantly developing and enhancing our use of online technologies.  We make all reasonable efforts to ensure we keep this Privacy Statement and related documents up to date in this regard.
If this Privacy Policy changes, the revised policy will be posted on Our site. Please check back periodically, and especially before you provide any personally identifiable information. This Privacy Policy was last updated on 26 December 2022.

HOW TO CONTACT US
Your information is treated confidentially and in accordance with the Privacy Act 1988 (Cth).  IF you believe that your personal information has been handled in a way that does not comply with the Act or if you wish to access or correct that information that we hold about you please contact us in writing and provide as much information as possible to assist us in providing you with a prompt response.

All such enquiries should be directed to:
Privacy Officer
COMPFIX
PO Box 241
Mount Hawthorn WA 6915

For information about privacy generally, or if your concerns are not resolved to your satisfaction, you may contact the Office of the Australian Information Commissioner at www.oaic.gov.au and on 1300 363 992.